Oasis Market announced on Tuesday that it will introduce its AI assistant May and launch AICS (AI Customer Service), a next-generation customer service system that integrates AI into its customer satisfaction framework.
May has further expanded its self-refund service, allowing customers to simply speak to their smartphones to report issues such as damaged items, without having to look up their order details.
May recognizes the customer’s voice and instantly checks order data from the past three days, proactively inquiring about issues such as damage or quality deterioration and handling them accordingly. If there’s a problem with the product, customers can set their own refund percentage.
Beyond product quality issues, May also actively addresses delivery problems. When customers mention missing items or state a product name, May promptly suggests tailored solutions to resolve the issue.
Using the service is straightforward. Customers can call the customer service line, where they’ll be guided by the AI consultation service. There’s no waiting time to connect with a representative; the process for immediate communication and problem-solving is activated instantly with just the customer’s voice.
According to Oasis Market, this implementation in the customer service sector reflects its vision of eliminating unnecessary wait times and resolving customer issues immediately.
Starting with this AI-powered customer center, Oasis Market plans to gradually expand its use of AI across its operations.