Experts believe that network outages might become a thing of the past with the advent of artificial intelligence (AI).
In an interview released by SK Telecom’s newsroom today, Ronnie Vasishta, SVP of telecom at Nvidia, stated, “The AI revolution for telecom operators has just begun.”
Vasishta elaborated on how AI is set to transform every aspect of the telecom industry, asserting that AI-driven network management systems will soon become essential. He explained, “AI-powered systems can foresee and rectify issues before they impact customers, ensuring uninterrupted service. This proactive capability could redefine standards for eliminating network outages.”
He further highlighted the potential of AI in wireless access networks (RAN), where intelligent networks will allow for more precise AI applications, thereby enhancing efficiency.
Vasishta also pointed to AI chatbots and virtual assistants as some of the most exciting developments in customer experience within the telecommunications sector.
He remarked, “These technologies reduce response times and learn from interactions to provide increasingly accurate and personalized solutions. Advances in natural language processing (NLP) and translation capabilities enable us to understand and address customer needs more precisely.”
Despite these advancements, he acknowledged that integrating AI into existing systems presents challenges, including complexity, high costs, and data privacy and security concerns.
Vasishta stressed the importance of developing a solid data governance framework to comply with privacy regulations and build customer trust.
Regarding SK Telecom’s AI efforts, he commented, “It’s encouraging to see that SK Telecom is not only making significant investments in its operations but also focusing on understanding and accelerating the positive impact it will have on the global telecommunications ecosystem.”
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