LG Uplus will showcase its AICC (AI Contact Center) technology and business vision focused on customer experience innovation at “AXIS 2026,” Asia’s largest AI transformation (AX) conference, the company said on July 14.
AXIS 2026 is an AI transformation-focused conference hosted by the Korea Management Association Consulting (KMAC), where companies share AI adoption strategies and the latest technology trends.
The event will be held from July 14 to 16 at COEX in Gangnam, Seoul, and LG Uplus will operate an exhibition booth to introduce its core AICC technologies and services.
At the exhibition, LG Uplus will showcase an AICC solution that connects the entire customer center operation process through AI, from creating and validating AI agents for customer consultations to supporting customer service representatives, managing post-consultation quality and improving services.
The AI Orchestration Engine (AOE) analyzes customer statements and context to connect suitable AI agents with relevant knowledge and functions, while controlling the operation of each function according to the consultation process.
The Agentic AI chatbot understands complex customer inquiries and performs tasks including information retrieval, decision-making, execution and guidance.
The company also automates the creation and validation of AI consultation agents. “Text to Agent” allows operators to input consultation tasks and requirements in natural language, after which AI generates consultation scenarios and connects workflows to create AI agents.
The Agent Evaluator verifies policy compliance and consultation quality in advance through simulated consultations.
Visitors can also experience the AI Consultation Advisor, which supports customer service representatives. The system analyzes conversations between customers and agents in real time, recommends necessary consultation information, summarizes interactions, suggests consultation codes and automates follow-up tasks.
After consultations are completed, Auto QA automatically analyzes service quality and identifies areas for improvement, supporting quality management and agent coaching.
On the second day of the event, Seo Nam-hee, senior vice president of LG Uplus’ AICC Product Tribe, will deliver a keynote speech. Under the theme “AICC, Designed For Humans,” Seo will introduce the future direction of customer centers where AI and human agents collaborate, as well as LG Uplus’ strategy to enhance customer experience and value through AICC.
Meanwhile, AXIS 2026 will also feature global AX transformation strategies from speakers including Yoon Koo, CEO of Google Korea, and the chief technology officer of the Beijing Humanoid Robot Innovation Center.