On Monday, Osstem Implant announced its top rankings in three key categories of a dental equipment survey conducted by Dentphoto, Korea’s largest dental community. The company secured first place in response speed to service requests, problem-solving ability, and overall satisfaction among 1,000 dentist members.
The comprehensive survey included 11 domestic and international companies, with 877 practicing dentists and 123 non-practicing dentists participating. It covered a diverse range of respondents, from major urban centers to rural areas, and across age groups from under 30 to over 61.
In the category of response speed to service requests, Osstem Implant led with a 44.4% selection rate when dentists were asked which company dispatches service staff most quickly for equipment issues.
The company also excelled in on-site problem-solving ability. When asked about the most effective company in resolving equipment issues during service visits, 39.2% chose Osstem Implant, significantly outperforming the second and third-place companies, which received 12.1% and 8.0% respectively.
Osstem Implant maintained its lead in overall service satisfaction. To the question, Which company provides the highest satisfaction with equipment service?, 40.2% selected Osstem Implant, with runners-up scoring 9.8% and 8.7%.
The reliability of dental equipment is crucial, as malfunctions can severely disrupt clinic schedules and operations. Consequently, equipment performance, rapid response times, and effective problem-solving are key factors in both equipment selection and user satisfaction.
Osstem Implant offers comprehensive customer support, including installation, training, and maintenance. To ensure swift, high-quality service, the company operates dedicated regional service teams across the country.
This success follows Osstem Implant’s top ranking in a June survey of 2,000 dentists regarding implants, further solidifying its reputation for excellence in both products and after-sales service.
An Osstem Implant spokesperson commented that these results reflect our commitment to providing prompt, accurate after-sales service from the user’s perspective, not just supplying equipment. It’ll continue to be responsive to field feedback and improve the service expertise and response times, enabling dental clinics to focus on patient care.
Osstem Implant, a leading Korean dental medical device company, primarily produces dental implants but also offers a wide range of products and services including dental equipment, materials, and software. The company has recently expanded into dental interior design and equipment maintenance.